Terms of Service

Last updated: March 24, 2026

1. Acceptance of Terms

By accessing or using Crewmatic (“the Service”), you agree to be bound by these Terms of Service. Users must be at least 18 years old. The service is operated by Crewmatic Technologies, Inc.

2. Description of Service

Crewmatic offers an AI-powered field platform for water restoration contractors, including photo-based damage scoping, line item generation, moisture tracking, and documentation tools. The platform generates data for Xactimate and insurance workflows but is not a substitute for professional judgment.

3. User Accounts

Authentication requires Google OAuth. Users must maintain account security and cannot access other companies' workspaces, which remain isolated from one another.

4. Data Ownership

Users retain ownership of all uploaded content, including photos and job records. Crewmatic does not sell your data. We use your data solely to provide and improve the Service, including training AI models to better serve restoration contractors.

5. AI-Generated Content

Suggestions are based on image analysis and industry standards (IICRC S500, OSHA). They are not guarantees of insurance approval. You are responsible for reviewing, editing, and approving all AI-generated scope data before submission to carriers or adjusters.

6. Limitation of Liability

Crewmatic is provided “as is” without warranties of any kind. The company is not liable for denials, disputes, or financial losses. Liability is capped at fees paid during the preceding 12 months.

7. Termination

Either party may terminate at any time. Users have 30 days post-termination to export data; after that, deletion is permanent.

8. Contact

Questions regarding these terms should be directed to hello@crewmatic.ai.